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10 Important Things Managers Do

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Visit sagepub.com to learn more. 8. MANAGE PEOPLE. A manager should keep in mind that organizations are created because a single person cannot produce a product or service by themselves. People must work together to achieve the organization's goals. 9. MANAGE THE RELATIONSHIP WITH THE ORGANIZATION'S OWNERS/SHAREHOLDERS. A manager must also look upward to address the owners (in a small business) or shareholders (in a corporation). A manager must line up their goals with those of the owners of the company. 10. KEEP FOCUS. Managers can't become overwhelmed with solving daily operations problems. They must keep their focus on the future and where they are taking the organization. This is a key to success. 1. KNOW YOUR CUSTOMERS. A manager must keep an eye toward the needs of their customers to meet organizational goals. Through knowledge of customer preferences, the manager changes products and services to better meet their needs, and this makes the organization successful. 2. KNOW YOUR PRODUCTS AND SERVICES. To be effective leaders, managers need to know what their organization does. This may be relatively simple for a small business with only one or two products or services. For a large conglomerate organization, however, there may be hundreds of products or services offered. 3. KNOW YOUR COMPANY AND ITS PROCESSES. Managers must be familiar with the organizational structure and procedures for making improvements. Most organizations have mission statements as well as policies-and- procedures manuals that the manager must review. 4. PREPARE YOUR BUSINESS PLAN. A manager needs to establish the organization's position at the current time as a starting point, then explain where the organization should be in the future (one month to three years). A manager must be able to describe how the organization will reach these business goals. 9. MANAGE THE RELATIONSHIP WITH 10. KEEP FOCUS. Managers can't become overwhelmed with solving daily operations problems. They must two products or services. For a large conglomerate organization, however, there may be hundreds of products or services offered. must review. 5. MONITOR AND CONTROL. Managers need to know where employees and the organization are in terms of meeting goals at all times. When a manager knows this, they can make the best decisions. 6. DECIDE AND ACT. A manager's job is to make decisions. The higher a manager rises in the hierarchy of the organization, the more decisions they must make. 7. INFORM. Managers must always explain the reasons for their decisions to employees. Employees respond positively when they are "in the know" about organizational changes. *Source: MANAGEMENT TODAY Best Practices for the Modern Workplace Terri A. Scandura | Kim Gower *Source: MANAGEMENT TODAY Te Te Terri A. rri A. rri A. SC SC SCAN AN ANDU DU DURA RA RA Ki Ki Kim m m GO GO GOWE WE WER MANA MANA MANAGE GE GEME ME MENT NT NT TO TO TO TO TO TODA DA DAY DAY DA DA DAY DAY DAY DA DA DAY DA Best Pr Best Pr Best Prac ac actic tic tices for the es for the es for the Mode Mode Modern rn rn Wo Wo Work rk rkpl pl plac ac ace IMPORTANT THINGS MANAGERS DO * 10

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